You should receive a confirmation email shortly after placing an order. Your order will then be processed and packed for delivery. As soon as we ship it out you will receive an email with a tracking number. To track your order, enter your tracking number here: If you have not received an email from us, Please check your spam/junk folder in your email client.Do you have a Papaya Sun catalog you can send me?
To help save trees and natural resources, Papaya Sun is 100% online. Looking for something specific or have a question? Just contact our Customer Service department.
How do I find the right size?
We have a convenient size chart for every item on Papaya Sun. Still have questions? Just contact our Customer Service department.
What are your payment methods?
PapayaSun accepts: Visa, MasterCard, American Express, Discover, and PayPal.
What are shipping and handling costs?
What is the Card Code?See our shipping page for more details.
The card code is requested from you on the secure payment form in order to provide additional security. Since the code is not reproduced on receipts, it helps ensure that someone is not using your credit card unless they have physical possession of the card.
The card code is a 3 - or 4 - digit number, which is not part of the credit card number. It is typically printed on the back of a credit card (usually in the signature field) Some credit cards (American Express) have it on the front of the card to the upper-right of the card number.
When should I order?
Papaya Sun carries the latest Hawaiian styles and prints every season and we make these available to you, our valued customer. Occasionally, a popular print may be backordered while our seamstresses attempt to fill the demand. Therefore, if you are planning a special event such as a wedding or luau party, please order at least a few weeks in advance to ensure that you will receive and enjoy our apparel for your special occasion.
When will my order arrive?
PapayaSun ships most orders within 5 business days (excluding weekends and holidays). Popular or back ordered items may take a little longer. We will notify you if an item is on back order. Once your order ships, please allow at least one week for delivery.
Can I return or exchange an item?
Sure! Most merchandise on Papaya Sun come with our 30-day satisfaction guarantee.
When do I receive my refund?
Keep in mind returns generally take a week or more to reach us from the contiguous USA to our Hawaiian Islands. A credit should appear on the next billing cycle of your statement of the return is applicable to our Return Policy.
I tried to place an order, but was unsuccessful. Could it be my browser?
Many AOL users experience difficulty ordering online. Our suggestion is to use a browser other than AOL, like Netscape, Internet Explorer or FireFox.
Still have problems? Contact us
Do you accept international orders?
Papaya Sun currently accepts orders from USA as well as Australia, Canada, France, Italy, Japan, New Zeland and UK.
Do you have a physical store I can shop at?
PapayaSun started out as a physical store selling to local islanders many years ago. We realized that by removing the high overhead associated with physical stores, we are able to offer premium Hawaiian wear while passing the savings on to you, our valued customer. What you see on our site are designs made specially by our seamstresses right here in the Hawaiian islands. PapayaSun may open retail stores in the future, but we will always continue to serve you with Aloha on the Web. Mahalo!
